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Hi Ouroboros,We are truly sorry to hear about your recent experience at Simply Asia Stoneridge. Your feedback is very important to us, and we regret that we did not meet your expectations on this occasion. We genuinely care about providing our customers with the best service possible, and it’s disappointing to learn that we missed the mark. We would like to understand exactly what happened, so we can address the issue and ensure it doesn’t happen again. Please reach out to us directly at feedback@capethai.co.za with more details—we are committed to making things right. Thank you for giving us the opportunity to improve. Kind regardsSimply Asia