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Hi there Kefilwe Mojapele, Thank you for taking the time to share your feedback with us. We truly regret to hear about your recent experience at KAUAI, as we strive to provide our customers with prompt service and high-quality products. Your concerns regarding the service speed and the smoothie preparation are important to us. We would like to investigate this matter further. The area manager will be in touch with you to address your concerns directly. In the meantime, please feel free to provide more information at the following link: https://kauai218.goreview.co.za/goreview-crm?revid=xT7uktuZ. Kind regards, KAUAI Team