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Hi there Jenna Linney, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoy our smoothies, but we sincerely apologise for the disappointing experience you’ve had with our food and the wait times. Your comments are invaluable to us, and we will certainly pass them along to our team for review. To address your concerns directly, the area manager will be in touch with you. In the meantime, if you’d like to provide contact details, please do so at https://kauai204.goreview.co.za/goreview-crm?revid=LD2yEDwH. Kind regards, KAUAI Team