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Hi there Dani Rae, Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your recent experience at KAUAI. It’s disappointing to learn that the service and the quality of the smoothies did not meet your expectations. Your comments regarding the speed of service and the overall quality of our offerings will be conveyed to our team so we can make the necessary improvements. The area manager will be in touch with you to discuss your experience further. If you would like to provide more specifics, please reach out at https://kauai198.goreview.co.za/goreview-crm?revid=j7T2ARsj. Kind regards, KAUAI Team